Identity of the data controller
NCA Training is a data controller for any personal information that it holds relating to you. This means that we are responsible for determining how information relating to you is used, stored and shared.
Categories of personal data we process
We may collect, store, and use the following categories of personal information about you:
- Your full name
- Your address
- Your contact details such as phone numbers and email addresses
- Details of your employment, such as the company you work for and the position you hold
Sources of personal data
We collect personal information relating to you directly from you. This is a result of you getting in contact with us directly or completing a contact form.
We may also be passed your information by a 3rd party, as they have referred you to us due to the products and services that we provide.
Your business or employer may also provide us with your personal information where they deem it necessary to do so.
Our lawful bases for processing your data
We will use your personal information in the following circumstances:
- Where we need to perform the contract that we have entered into with you or your business.
- Where it is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests.
- To comply with relevant legislation and regulation.
Our purposes for processing your data
- Performing the contract that we have entered in to with you.
- To provide information to you relating to our products and services which you have requested.
- To issue marketing material to you about the products and services we offer.
We may gather information about your general internet usage by using cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data that does not include, and cannot be used to retrieve, any personal details whatsoever.
We may gather cookies for the purpose of improving our website.
You can adjust the settings on your computer to decline any cookies if you wish. You can also delete any existing cookies from your computer at any time.
Who has access to your data
We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered in to with you, or where we have a legitimate interest to do so.
Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.
Security of your data
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
How we decide how long to retain your data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under data protection law you have several rights relating to the personal information we hold relating to you. These rights only apply in specific circumstances and should you wish to exercise any of these, you should get in touch with us on the contact details at the bottom of this policy.
You have the right to:
- Request access to, and a copy of, your personal information that we hold.
- Request correction of the personal information that we hold about you if you believe it is incomplete or inaccurate
- Request erasure of your personal information in specific circumstances, such as; if our processing of your personal information is based upon legitimate interests and you believe it is no longer necessary; or if you believe we have processed your personal data unlawfully or not for the purposes which it was intended.
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Request to restrict the processing of your personal information in specific circumstances, such as; you have requested that your personal information is corrected and want to restrict processing whilst we correct it; where you believe our processing is unlawful but do not want us to erase your personal information; where we no longer need to store your personal information but you require us to do so to enable you to exercise or defend a legal claim.
If you believe we have not complied with your rights, you can complain to the Information Commissioner by visiting their website https://ico.org.uk/.
We do not use any electronic automated decision-making systems to process your personal information.